FREQUENTLY ASKED QUESTIONS
Q: What if I want to put DeadBoltSecure on a different or new computer?A: DeadBoltSecure can be downloaded on the computer of your choice at any time by following the download instructions. Be sure and keep your Activation Key in a safe place for any future use. If you decide to use the DeadBoltSecure service on a different computer, you will need to have a new activation key issued. Each license key can be used on only one computer. If you want to have DeadBoltSecure on more than one computer, you will need to purchase additional copies. If you wish to be credited with the additional sale(s), use the personal referral link provided in your Welcome email to purchase additional copies.
Q: How do I subscribe to the DeadBoltSecure Privacy Protector?
A: All subscriptions are made from the company website at www.deadboltsecure.com. Immediately after your subscription is complete, you will receive a confirmation e-mail that gives you a link to download the product, and instructions for installation and acquiring your unique Activation Key.
Q: Is DeadBoltSecure Privacy Protector a one-time purchase, or is it a monthly fee?
A: DeadBoltSecure is a monthly recurring subscription. You will receive constant product upgrades and enhancements for the life of the account. If you wish to cancel your monthly subscription, you may do so at any time prior to your next billing date.
Q: I am paying by credit card, and giving other personal information. How do I know that this is a secure site?
A: All personal financial data is kept only with your payment processor used for payments, currently PayPal or AlertPay. DeadBoltSecure.com does not receive, or store your financial data. Also, all forms and sections of our website that pertain to personal information, are secured behind high encryption SSL (Secure Socket Layer) protection, evidenced by the pad-lock appearing in the lower browser bar, and the "https:" prefix in the browser URL.
Q: Can I get a discount if I purchase multiple copies of DeadBoltSecure?
A: No. However, because of our unique "Customer Loyalty Incentive" program, you will greatly increase your chance of receiving higher monthly Incentives with each licensed copy you own. We suggest you have a subscription installed on all computers that access the Internet.
Q: What are the minimum system requirements to run the DeadBoltSecure service?
A: You must be running at least Windows 98 Second Edition or newer, have 64mb of RAM, and approximately 6mb of available space on your hard drive. DeadBoltSecure Privacy Protector do not support Windows 2000 Server.
Q: I have cleaned my system, but I do not notice much difference in my computer. Why?
A: To effectively use the System Cleaner for a thorough cleaning, you must not be connected to the Internet. If you are connected, you will not get a thorough clean since some of your shared files are in use, and cannot be safely removed at that time.
Q: How do I know the Ad Blocker is working?
A: You can view the statistics within the DeadBoltSecure console at any time. Also, ads being blocked within web pages will display the message "Blocked by DeadBoltSecure.com", as a replacement, and blocked pop-ups will emit a "blocked" sound, if enabled.
Q: Will DeadBoltSecure work on a Macintosh?
A: No. Worldwide, 90% of computer users use Windows®. Given this overwhelming fact, we currently do not support any other operating systems at this time.
Q: Does DeadBoltSecure support AOL?
A: Yes. We support AOL 9.0 or later. If you have an older version of AOL, you should upgrade. If you are using an older AOL browser, then you must switch to Internet Explorer to receive the full benefits of "DeadBoltSecure". Internet Explorer is included in AOL 9.0 and above.
Q: What if I misplace my confirmation email or Activation Key?
A: To get your Activation Key, simply login to the "My Account" section. Your Activation Key and other information are listed within your back office. To have your confirmation email re-sent to you, email us at support@deadboltsecure.com.
Q: I recently bought a new computer. How do I transfer DeadBoltSecure from my old computer to my new one?
A: You can install DeadBoltSecure on your new computer using the same instructions in your confirmation email, or from the link in your back office under the "My Account" section. Please note that you will be required to request a new activation key to run the DeadBoltSecure Console on your new computer.
Q: Why won’t my Activation Key work?
A: The most common reason an Activation Key "won’t work" is that the key was not entered correctly. We recommend that you copy and paste the activation key from your confirmation email to the registration window to avoid mistakes. If you attempt to manually type the Activation Key into the registration window, it’s easy to mistake a "0" (zero) for a capital "O", and so forth.
Q: Is DeadBoltSecure "Spyware"?
A: No. We are very Anti-Spyware. Our "Personal Firewall" feature keeps spyware from functioning on your computer by blocking the ability of your activities being reported to the outside world. DeadBoltSecure "reports" the following items only to our service's central system.
1. A simple validation of your Activation Key to make sure you have a valid and current licensed copy.
Q: Is DeadBoltSecure Anti-Virus software?
2. If you have the automatic enhancements turned on, we periodically check to make sure that you have the latest version of our software running on your system.
A: No. The DeadBoltSecure Privacy Protector service helps to protect you from hackers who could install a virus. However, since most viruses come through email, the best virus protection is not to ever open any email attachments from unknown sources. We recommend that you use an Anti-Virus program in addition to the DeadBoltSecure Privacy Protector for the best protection. We can make excellent recommendations along these lines.